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Our support team is available 7 days a week. Average response time: 1-8 hours. We'll get back to you — fast.
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Frequenty asked
How long does shipping take?
How long does shipping take?
Orders ship within 1-2 business days. Standard US delivery takes 3-7 business days.
Where do I find my order number?
Where do I find my order number?
Check your order confirmation email. Your order number starts with # followed by numbers.
How do I track my package?
How do I track my package?
Once your order is processed, your order page will be updated with a tracking code. You can also visit "Track my order" in our website menu to check your delivery status in real time.
I can't find my tracking code
I can't find my tracking code
Check your order page first. If you still can't find it, reach out through the contact form above or email support@kaelra.com and we'll send it to you directly.
Can I change or cancel my order?
Can I change or cancel my order?
Email us within 2 hours of placing your order. Once shipped, changes are not possible.
How do I request a refund?
How do I request a refund?
Email support@kaelra.com with your order number. 30-day risk-free guarantee — full refund, no questions asked.
Do you ship internationally?
Do you ship internationally?
Currently US only. International shipping coming soon.